MedCross RCM

How We Can Help You

Our specialized team tracks your AR and conducts monthly report, including those that stems from out-of-pocket expenses. In the ideal scenario, your AR should not go beyond 60 days because the longer the balance goes uncollected, the lower the chance of it being collected. This is especially true for accounts that are more than 90 days old.

To prevent AR backlogs, we include patient follow-up in our medical billing service.

Speedy Claim Reimbursement

In some cases, claims are kept pending because the patient has forgotten about sending additional documentation. To reduce the waiting line and ultimately limit AR backlogs, our AR team calls the patient to remind him of his status and the action he must take to speed up the reimbursement process.

In the event of claim denial caused by incorrect/missing information or documentation, our specialized team also calls the patient.

Collection Service

If your patient still has not paid his balance past the 90-day mark, our collection service can help you deal with overdue accounts. Our specialized staff has been trained to prompt patients about their balances and still remain courteous and respectful at the same time.

To increase the chance of recouping the unpaid bills, we suggest offering patients some form of payment plans. This works well if they are motivated to pay but have no means to cover the entire bill upfront.

Open Lines of Communications

Patient follow-up is both time-consuming and tricky, but nonetheless, a critical part of an efficient medical billing system. In fact, including patients in this “process” through open lines of communications can help them understand their financial responsibilities and at the same time allow medical staff to collect accurate insurance-related information.

Take note that many patients and their families are clueless about their financial responsibilities such as co-pays or deductibles.

Reduced Overhead Cost

Let us lift the burden off your shoulder while at the same time slash your overhead cost and improve your revenue cycle with our certified coders, IT professionals, and employees with specific skill set.

By making us your medical billing partner, you can focus more on what matters most to you: your patient.